Answer: We are the original manufacturer (factory). Currently, we have two companies. One is specifically dedicated to production, named Jiangxi Aosen Sports Equipment Co., Ltd. The other is Nasda(Xiamen) International Co., Ltd., which is a subsidiary of Jiangxi Aosen Sports Equipment and primarily handles import and export trade for the factory.

Answer: Yes, we can accept small batch orders for customization.

Answer: With decades of experience in the industry, starting from the early days of venturing into carbon fiber materials in China, we have been dedicated to cultivating our own product line. As a result, we have a profound understanding of the entire market and industry.

Therefore, we can provide you with high-quality products, one-stop solutions, personalized customization options, professional technical team services, and thoughtful and enthusiastic pre-sales, during-sales, and after-sales support.

Answer: We commonly accept the following payment methods:

Telegraphic Transfer (Bank Wire Transfer): You can transfer the payment directly to our designated bank account via a bank wire transfer. Once the transfer is received, we will promptly confirm and initiate order processing.

PayPal: We accept payments made through PayPal. Using PayPal allows for convenient online transactions and provides a certain level of payment security and protection.

Bank Transfer: You can choose to make the payment through a bank transfer. You can complete the transfer operation at your bank based on the bank account information we provide.

Credit Card: We support payments made with major credit cards, including Visa, MasterCard, American Express, etc. You can provide your credit card information to complete the payment.

We recommend contacting our sales team before making the payment to confirm the specific details and procedures for the chosen payment method. They will provide you with accurate payment instructions and ensure a smooth payment process.

Please note that for certain payment methods, there may be applicable fees or charges. These fees may vary depending on the payment method, transaction amount, and region. We advise inquiring about the relevant fees and policies before making the payment.

If you have any further questions or require additional payment method options, please feel free to contact us. We are dedicated to providing you with assistance and support.

Answer: Over the past 20 years since our establishment, our rate of quality complaints has been below 0.0001. If it is confirmed that the functionality or performance of our product is indeed affected by quality issues, we will consider providing replacement products or appropriate compensation measures to ensure your rights and interests are protected.

In addition to resolving the current quality issues, we will strengthen our internal quality management system and continuously improve the quality control processes of our products to prevent similar problems from occurring in the future.

We will handle quality issues with honesty, transparency, and responsibility. We sincerely hope to work with you to address the current issues and restore your confidence in our products.

Answer: Our carbon fiber poles are made from high-quality carbon fiber materials, known for their excellent strength and lightweight characteristics. We collaborate with reliable suppliers to ensure that the raw materials meet international standards of quality. We can provide the necessary quality certificates and certifications for the raw materials to assure you of the credibility of our products.

Answer: We employ advanced manufacturing processes and equipment in our production. We have a modern production line and utilize cutting-edge technology to ensure precise manufacturing and consistency of our products. We continuously update our equipment to stay in line with the latest industry developments and technological requirements.

Answer: We highly prioritize meeting our customers' customization needs. Our engineering team possesses extensive experience and expertise, enabling us to offer tailored solutions according to your requirements. We work closely with our clients to ensure that the product specifications and dimensions align with your needs, while also providing technical support and recommendations.

Answer: We maintain a highly stringent quality control system. This includes comprehensive quality control measures and testing processes. From the inspection of incoming raw materials to various stages of the production process, we conduct rigorous testing and examination to ensure that our products meet high-quality standards.

Answer: We value our customers' delivery time requirements and strive to ensure on-time product delivery. Our production planning and logistics teams work closely together to ensure timely shipments. During the procurement process, we offer comprehensive customer service, including prompt communication and feedback, to ensure you have a satisfactory procurement experience.